Privacy Policy

01 Information We Collect

Information you give us

• Account details such as your name, email, phone number, and password.
• Profile information including your craft, portfolio, location, and pricing (for Creators).
• Booking, message, and review content you create on the Platform.
• Payment details, which are processed securely by our payment providers.

Information we collect automatically

• Device and browser information, IP address, and usage data.
• Cookies and similar technologies that help the Platform function.

02 How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Connect clients with Creators and facilitate bookings and payments.
• Send transactional notifications, updates, and support messages.
• Improve, personalize, and secure the Platform.
• Detect and prevent fraud, abuse, and other harmful activity.
• Comply with legal obligations.

03 How We Share Information

We share information only as needed to operate the Platform, including with:

• Other users, when you book or communicate with them (e.g. a client and a Creator).
• Service providers who help us run the Platform (payments, hosting, email, analytics).
• Authorities, when required by law or to protect rights and safety.

We do not sell your personal information.

04 Payments

Payments are handled by trusted third-party payment processors. We do not store full card details on our servers. Their handling of your payment data is governed by their own privacy policies.

05 Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work properly without them.

06 Data Retention

We keep your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

07 Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08 Your Rights & Choices

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Update your communication preferences at any time.

To exercise any of these rights, contact us using the details below.

09 Children's Privacy

The Platform is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.