Terms of Service

01 Definitions

• "Client" means a user who discovers, enquires about, or books services.
• "Creator" means a photographer, videographer, or studio who lists and provides services through the Platform.
• "Booking" means a confirmed engagement between a Client and a Creator made through the Platform.
• "Content" means any text, images, video, reviews, or other material uploaded to or shared through the Platform.
• "User", "you" means anyone who accesses or uses the Platform, whether as a Client, Creator, or visitor.

02 Who We Are

Pixlfy is an online marketplace that connects Clients with professional photographers, videographers, and studios. We provide tools for discovery, communication, booking, and payments, but we are a venue only: we are not a party to the agreements made between Clients and Creators, we do not provide photography or videography services ourselves, and we do not employ Creators. The agreement for any shoot is solely between the Client and the Creator.

03 Eligibility & Accounts

You must be at least 18 years old and able to form a legally binding contract to use the Platform. When you create an account, you agree to:

• Provide accurate, current, and complete information, and keep it up to date.
• Keep your login credentials secure and confidential.
• Be responsible for all activity that occurs under your account.
• Notify us promptly of any unauthorized use of your account.

You may not create an account using false information, on behalf of someone else without authorization, or if you have previously been removed from the Platform.

04 Creator Obligations

If you offer services as a Creator, you additionally represent and agree that:

• You have the skills, equipment, licenses, and legal right to provide the services you list.
• Your portfolio shows your own work, and you hold the rights to display it.
• Your listings, pricing, availability, and turnaround times are accurate and kept current.
• You will honour confirmed Bookings and deliver services with reasonable skill and care.
• You are solely responsible for your own taxes, insurance, permits, and legal compliance.

05 Bookings & Payments

Clients may request quotes and confirm Bookings with Creators through the Platform. Creators set their own prices, packages, deposits, and availability. A Booking is confirmed once both parties agree to the scope and price through the Platform.

Payments are processed through our integrated payment providers. Where supported, deposits, installments, and final balances may be collected through the Platform and paid out to the Creator's connected payment account. You are responsible for paying all amounts due for the services you book, including any applicable taxes.

You agree not to circumvent the Platform to avoid fees or to take a transaction that began on the Platform off-platform.

06 Cancellations & Refunds

Cancellation and refund terms are agreed between the Client and the Creator at the time of Booking. Where a Creator publishes a cancellation policy, that policy applies. We may help facilitate communication or disputes between the parties but are not obligated to issue refunds on a Creator's behalf and are not responsible for a Creator's performance or non-performance.

07 Subscriptions & Fees

Some features of the Platform are offered on a paid subscription or for a service fee. Any fees that apply to you will be disclosed before you incur them. Subscriptions renew automatically for the same term unless cancelled before the renewal date, and fees already paid are non-refundable except where required by law.

We may introduce, change, or remove fees with reasonable prior notice. Continuing to use a paid feature after a fee change takes effect means you accept the new fee.

08 Conduct & Acceptable Use

You agree not to use the Platform to:

• Violate any law or infringe the rights of others.
• Post false, misleading, defamatory, or fraudulent content.
• Harass, abuse, threaten, or harm another person.
• Upload content you do not own or have permission to use.
• Circumvent the Platform to avoid fees or off-board transactions.
• Scrape, reverse-engineer, or interfere with the security or proper functioning of the Platform.
• Upload viruses, malware, or any harmful code.

09 Content & Intellectual Property

Creators and Clients retain ownership of the Content they upload. By posting Content, you grant Pixlfy a non-exclusive, worldwide, royalty-free license to host, store, display, and promote that Content in connection with operating and marketing the Platform. You are responsible for ensuring you have the rights to any Content you share.

The Pixlfy name, logo, and all software, design, and other materials we provide are owned by Pixlfy and protected by intellectual-property laws. You may not copy or use them without our permission.

10 Third-Party Services

The Platform relies on third-party services (such as payment processors, hosting, and email providers) and may link to third-party websites. We are not responsible for the content, policies, or practices of any third party. Your use of a third-party service is governed by that provider's own terms.

11 Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee the quality, safety, legality, or suitability of any Creator, Client, service, or Content, nor that the Platform will be uninterrupted or error-free. Any dealings between Clients and Creators are solely at their own risk.

12 Limitation of Liability

To the maximum extent permitted by law, Pixlfy and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of the Platform or any transaction between a Client and a Creator. Our total liability for any claim relating to the Platform will not exceed the total fees you paid to Pixlfy in the three (3) months before the event giving rise to the claim.

13 Indemnification

You agree to indemnify and hold Pixlfy harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Platform, your Content, your breach of these Terms, or your violation of any law or the rights of a third party.

14 Termination

We may suspend or terminate your access to the Platform at any time, with or without notice, if you violate these Terms or engage in conduct that harms other users or the Platform. You may close your account at any time. Provisions that by their nature should survive termination — including Content licenses, disclaimers, limitation of liability, and indemnification — will continue to apply.

15 Governing Law & Disputes

These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. You agree that the competent courts of India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform. Before filing any claim, you agree to first contact us so we can try to resolve the issue informally.

16 Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.