Email is the fastest way to reach us. Tell us who you are — a client, a creator, or a visitor — and include your booking reference if your question is about a specific shoot. It helps us answer in one reply instead of three.
How to reach us
Before you write
- Use the email address on your Pixlfy account so we can find you.
- If it is about a booking, include the booking reference (it looks like BK-XXXXXXXX).
- For a payment question, tell us the date and amount you were charged.
- Screenshots help a lot when something looks wrong on screen.
Working with a creator
For anything about a specific shoot — dates, scope, edits, or delivery — message the creator directly from your booking. They will always have the fastest answer, and the conversation stays attached to the booking. Write to us if you cannot reach them or something needs our help.
Also worth reading: our Terms of Service and Privacy Policy.